"It's a great day at Chick-fil-A! My name is Peter, how may I serve you?"
It's Friday night and I'm on headset in the Chick-fil-A drive thru. Chick-fil-A takes their drive thru very seriously. Even when there are 2 lines of cars wrapping around the restaurant and extending into the street, we're expected to get every customer through in 10 minutes or less. When it's this packed, we have team members head outside, rain or shine, to take drivers' orders on iPads to speed up the process. Multiple transactions are completed simultaneously and seldom are two orders mixed up.