Chick-fil-A's Creepy Infiltration of New York City: A Former Employee's Response

The New Yorker ran a piece titled, "Chick-fil-A’s Creepy Infiltration of New York City." Come again?

"It's a great day at Chick-fil-A! My name is Peter, how may I serve you?"

It's Friday night and I'm on headset in the Chick-fil-A drive thru. Chick-fil-A takes their drive thru very seriously. Even when there are 2 lines of cars wrapping around the restaurant and extending into the street, we're expected to get every customer through in 10 minutes or less. When it's this packed, we have team members head outside, rain or shine, to take drivers' orders on iPads to speed up the process. Multiple transactions are completed simultaneously and seldom are two orders mixed up.

The drive thru is busy right now, but not busy enough for the iPad team, so it's just me taking orders on the headset, ringing them up and preparing any drinks and desserts necessary. Even though the customer can't see me, I still smile when I take her order. It makes my voice more cheerful. In the background I can hear children talking loudly. I look up at the security camera and, just as I suspected, it's a minivan. I know what's coming next: Six large chocolate milkshakes, and I have 30 seconds to make them before her vehicle arrives at the window. With a little help from my fellow team members, we present the woman and the clamoring youngsters with beautifully adorned milkshakes and bid them a good evening. "It's our pleasure," we beam as she rolls up her window and turns behind her to tell the kids to calm down.

The New Yorker ran a hit piece on Chick-fil-A today, claiming that the restaurant chain is creepily infiltrating New York City. The author, Dan Piepenbring, shared a quote from Chick-fil-A’s vice-president of restaurant experience David Farmer, that he strives for a “pit crew efficiency, but where you feel like you just got hugged in the process.” As a former Chick-fil-A employee, I can testify to the truth of this, and it's this service model that makes customers like the woman I served that Friday night keep coming back. At Chick-fil-A, people eat food they like and are treated with startling courtesy in the process. It works. But, not everyone is impressed.

Piepenbring spent his lunch hour the other day at Chick-fil-A's Fulton Street restaurant in Manhattan and it seems he had quite a harrowing experience, describing the speedy service with a smile as "industrial but claustral." An outline of the New York City skyline struck him as a "misguided nod to 9/11." Chick-fil-A's "morbid" advertising forced him to confront "the brutalities of the slaughterhouse." All the while, he seemed to be the only one who could see through the smoke and mirrors. The high-quality food, the A+ service and the environmentally friendly restaurant were all attempts to proselytize unsuspecting customers.

Every now and then, Chick-fil-A makes it back into the headlines as writers try to rehash the same story about CEO Dan Cathy's religious views, specifically in regards to gay marriage. You hardly see a Chick-fil-A grand opening in a major city without some degree of protest these days. New York City mayor Bill de Blasio even called for a Chick-fil-A boycott, which failed miserably. Despite all this opposition and negative press, Chick-fil-A continues to be a roaring success across the United States. QSR Magazine reported that in 2017, Chick-fil-A's sales per store surpassed global fast-food giants McDonald's and KFC despite only being open 6 days a week. Buzzfeed reported that Chick-fil-A is on its way to being America's third-largest fast-food chain. Even at the Fulton Street location in Manhattan, lunchtime lines wrap around the block. Yet, amid all this, liberal opinion writers, journalists and politicians continue to be dumbfounded.

What strikes me about these repeated attempts at brand assassination is that the liberal elite cannot fathom the fact that people like Chick-fil-A. People think the food is delicious, people enjoy being treated well and yes, people like that Chick-fil-A's mission is to glorify God. In fact, they like it so much that each restaurant rakes in more than $4 million a year. Numbers and success don't lie; Chick-fil-A's values are more mainstream than elitists on the left care to admit – even among members of their own political party! Another falsehood the media likes to spread is that Chick-fil-A's only customers are conservative evangelicals, but this falls woefully short of the truth and shows how far the liberal elite have distanced themselves from the American public.

I hope Chick-fil-A's success serves as a lesson to the leftist aristocracy. I hope they learn that most people actually don't think like they do. I hope they learn that Christian values still have a place in American society. If they don't learn these lessons, they'll only become further removed from everyday Americans.

If you read this and wonder if you're out of touch or not, ask yourself this question: "Am I triggered by a chicken sandwich?"

All for actual civil discourse. "Let's have a robust conversation, not a one-sided conversation." That does not begin with inflammatory name-calling and derision. Sadly, the left now leads with this tactic to shut down meaningful conversation. There was a time when it took two or three interactions before the "...because, SHUT UP!" and name calling began. Now it is the first salvo. Not sure our Abbie Hoffman is any more coherent than the namesake. Open to it, just not seeing it in the first derisive post.

nd this is why I won't go: "What strikes me about these repeated attempts at brand assassination is that the liberal elite cannot fathom the fact that people like Chick-fil-A. People think the food is delicious, people enjoy being treated well and yes, people like that Chick-fil-A's mission is to glorify God."

I'm not an elite (I don't make enough money for that), and I don't want to support a cult of smiling Stepfords that will stab you in the back as they pray for you.

Since February 2018
3 days

"Don’t shoot the messenger. Take the perversion of homosexuality up with The God of Abraham, Issac and Jacob."

Abraham didn't have a problem with Lot's daughters f'king him to produce a kid. Abraham didn't have a problem killing his own son, and would have, according to myth, if the voice in his head hadn't stopped him.

seeing on where the first dwarf house was (hapeville GA) i'd say nah... who wants a store burned down. also, having known the cathys i'd also say nah.

I can bet you were not around in the 60's, you were not a member of a Southern Baptist church and did not live in the south! Unless and until is perhaps a good response, but if you didn't, there is no "until". The culture of the south was perhaps different than that of the north; I won't speculate because I did not live in the north. Discrimination, a word often used in a defamatory way, is not how I would describe the south when I was a youth. Prior to the "civil rights" rise in the mid 60's, discrimination was a neutral word; simply meaning a recognition of difference. Making a choice had no negative implication. If I drive a Ford instead of a Chevrolet I am not doing anything harmful to the Chevrolet. Separation is perhaps a better characterization; in reality it is not so different in our present day. People tend to associate with others who are similar in most regards to themselves. There is more negative discrimination and violence in the inner-cities today than in the southern states of the 60's. There are cultural differences that go beyond the racial and will always exist; so if I like chicken better than beef and I can get that along with excellent service; then I will go to Chick-fil-A! And, I am Christian so I have something in common with the company ownership.