Shell Gas Station Shuts Off Pumps, Refuses Service To CBP Officers

A cashier at a Shell gas station turned off the pumps on law enforcement officers trying to fill up.

​San Ysidro, CA – A San Ysidro Shell gas station has been shutting off their pumps when officers stop to fuel up, according to Customs & Border Protection (CBP).

On Saturday, five CBP officers stopped at about 1 p.m. to fill up a tactical truck at the Shell gas station located at 108 W. San Ysidro Boulevard.

The CBP officers were doing a temporary assignment working with the Anti-Terrorism Contraband Enforcement Team on Jan. 6, and needed to get gas during an operation.

“I’m driving a big what we call tool truck – a big commercial truck. It’s huge. So I drive it in and start filling up, no problem,” said the officer who reported the incident to Blue Lives Matter.

“There were four officers with us. They went inside to go grab some snacks while I pumped,” the officer said.

He said the officers who went into the store were greeted by what they described as a surprised cashier.

“She told the officers ‘we don’t usually serve CBP here,’” the officer reported.

He said that about the same time the officers were walking out of the store in response to that comment, the gas pump suddenly shut off.

“I thought it was weird because it’s a big tank. I checked and I only had a half tank in there. It just stopped abruptly like I was done,” he said. He said it wouldn't turn back on to continue fueling.

The officer said he and the other officers discussed what had happened, and agreed they had enough gas to get where they were going, and no time to fool around.

“We were in the middle of an operation,” the officer explained.

Later on, when they were back at their offices, the officers mentioned the incident to their supervisors.

“That’s when our supervisors informed us that it wasn’t the first time that had happened. They recently turned off the gas on one of our chase cars that was filling up,” the officer said. “That Shell station has literally cancelled the gas every time we tried to fill up.”

The CBP officer said he was really disappointed that a business would behave in such a way towards law enforcement.

“I feel like that gas station is getting political and they don’t like CBP,” he said.

Blue Lives Matter hasn’t been able to reach anyone at the gas station for comment. Their listed phone number has been busy for two days.

But Shell’s corporate office said they are investigating what happened with the CBP officers at the San Ysidro station.

“Shell Oil Products US takes these allegations seriously, and our Retail Territory Manager is currently investigating this issue,” Natalie Gunnell, a Shell spokesperson, wrote in an email.

“Shell does not condone the type of behavior alleged to have occurred, and we expect that third parties selling Shell-branded motor fuels treat every customer in a fair and inclusive manner,” Gunnell wrote. “We respect and support law enforcement personnel and first responders across the country and are proud to have them choose Shell.”

She said that while the name on sign at the gas station reflects the brand of motor fuel being sold on the premises, the convenience store and the day-to-day site operations are the legal responsibility of the wholesaler, site owner and/or operator.

Blue Lives Matter left messages for a representative of the station referred by Shell’s corporate offices, but had not received a reply at the time of publication.

Do you think any gas station should be allowed to turn away first responders and their vehicles? Tell us know what you think in the comments below.

What should happen to the Gas Station owners is the same as when the the Bakery refused to sell a cake to a Gay couple. What's good for them, should be good for all....Appeals court upholds a ruling and $135000 fine that two Gresham bakery owners discriminated against a gay couple by refusing to make a wedding cake.

This is just ridiculous. Really? You won't let LEOs fill up at your gas station? I say go in with a camera and record who is doing that. If they say that they don't want to be recorded, then record them from outside through the window. If they come out and tell you to leave the property then have a larger recording device that can zoom in from the sidewalk. Besides, they can't claim invasion of privacy because the station has cameras on site and recording all the time and the employees there are well aware of them. Someone has to stand up to these kinds of discriminatory people and expose them. They know what they're doing is wrong and disrespectful. LEOs, you have my full respect.

Hmmm. How big is this station? Why not just fill up every pump station with marked cars, go inside in uniform to 'pick up a snack' or if it's an option, to pay in person to initiate the gas, and when they don't turn on the pump, just stay put. If no gas is pumping, no gas is selling.

According to the story, "He said the officers who went into the store were greeted by what they described as a surprised cashier. She told the officers ‘we don’t usually serve CBP here,’” the officer reported."

And: "Later on, when they were back at their offices, the officers mentioned the incident to their supervisor. That’s when our supervisors informed us that it wasn’t the first time that had happened. 'They recently turned off the gas on one of our chase cars that was filling up,' the officer said. 'That Shell station has literally cancelled the gas every time we tried to fill up.' ”

Sounds from the cashier's comment like it wasn't her doing, it was policy from the management. Policy that was well known to local CBP management. This sort of behavior should NOT be tolerated, and if it hasn't been addressed previously, it needs to be addressed now. The story indicates that Shell's 'corporate office' is aware of and is investigating this incident. CBP management all the way up the food chain should be staying apprised of the results of that investigation, and keeping pressure on to get a solid finding by the corporation. If there is support in the community, perhaps a class action suit by community members against the management of the franchise for failing to support LEOs, and thus the community, should be explored.

Meanwhile, continue to regularly gas up at this location, and record any and all incidents of refusal of service.

The LEO community needs to be both as proactive and reactive as anti-LE groups are. But dispassionately, without rancor. And inexorably.

Please let us know if and when this suckface liberal is looking for a job!

Oh heck no! If the baker can't refuse to make a cake, they cannot refuse service.

Some people are so STUPID....guess when she gets robbed and wonders why the response time is slow she'll regret her actions!!!!! Also she needs to be FIRED........she & shell lost my business!!!!!!!

@jbaum1959 why would Shell lose your business? They don't own gas stations, they sell gas.

Isn't California one of those Shyt-Hole countries?

The more one political faction starts embracing police as a favored class and not as people to be trusted (or refused) individually, the more this will happen.

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